Frequently Asked Questions
Welcome to the Maunia FAQ page. We’ve collected the most common questions below to make shopping with us simple and transparent. If you need more help, please contact us or email our support team directly at Support@Maunia.com
1. How long will it take to receive my order?
Typical delivery times are:
- Handling time: 1–2 business days (Monday to Friday)
- Transit time: 2–4 business days (via Royal Mail, Evri, DPD, or Yodel)
- Estimated delivery time: 3–6 business days in total
For more details, see our Shipping Policy.
2. Do you offer free shipping?
Yes. We provide free tracked shipping across the UK on all orders.
3. Where is Maunia based?
Maunia is a UK-based brand operated by Primebridge Digital LTD. Our registered office is in Kendal, Cumbria.
4. What if I receive a faulty or incorrect item?
If an item is damaged, defective, or not as described, please notify us within 30 days. We will arrange a free return, exchange, or refund. See our Return & Refund Policy.
5. Can I cancel my order?
Yes, you may cancel within 24 hours after placing your order. Please email Support@Maunia.com as quickly as possible.
6. What is your return policy?
We offer a 30-day return period for eligible products. Full details can be found in our Return & Refund Policy
7. When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect your returned goods. The time it takes to appear depends on your bank or card provider.
8. Do your products come with a warranty?
Yes. All items are covered by our 30-day satisfaction guarantee. If you’re not happy, we’ll make it right.
9. How can I contact customer support?
You can contact us anytime via our Contact Page or by emailing Support@Maunia.com
10. Do you ship internationally?
No. At this time, we only ship within the United Kingdom.
11. Do you have a physical store?
No, we operate exclusively online. This allows us to keep costs low and pass savings directly to our customers.
12. Can I place a bulk order?
Yes. For bulk or business orders, please email us at Support@Maunia.com with your requirements.
13. How do I exchange an item?
Exchanges are processed as returns. Please return the unwanted item and place a new order for the replacement. See our Return & Refund Policy.
14. How can I track my order?
Once your order is shipped, you will receive an email with tracking details and a link to follow your delivery status in real-time via our tracking page.
Contact Information
- Store: Maunia
- Company: Prime Digital LLC
- Address: 9 Greengate, Levens, Kendal, LA8 8NF, United Kingdom
- Email: Support@Maunia.com
- Phone: +44 161 768 4952
- Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+1)
We usually respond to all support requests within 1–2 business days.